Privacy Policy

Who we are

Cave Concrete Coating is a locally owned epoxy floor coating company serving the Greater Cincinnati, OH area. This policy explains how we handle personal information collected through our website at caveconcretecoating.com (the “Site”).

Information we collect

When you request a free estimate through our quote form, we ask for the following:

• First name and last name
• Email address
• Phone number
• Approximate square footage of the project
• Floor type or coating preference

We do not collect payment information through the Site.

Analytics

We use Vercel Web Analytics and Speed Insights to understand how many people visit the Site, which pages they read, and how quickly those pages load. This tells us what to improve.

These tools do not use cookies and do not track you across other websites. They record general information such as the page visited, the referring site, and the general type of device and browser used. This is aggregated and cannot be used to identify you personally, and we cannot connect it to any estimate request you submit.

How we use your information

We use the information you provide to:

• Respond to your estimate request and follow up about your project
• Communicate with you by phone or email regarding scheduling, pricing, or project details
• Improve how we serve customers in our area

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

Third-party services

We use a small number of trusted services to operate the Site:

• Vercel — hosts the Site and processes server logs (including IP addresses and browser type) as part of normal web hosting. Vercel also provides the Site’s analytics, described above, and stores the photographs shown in our gallery.
• Resend — delivers the email sent when a quote request is submitted. The details you enter on the form are passed to Resend solely so that message can be sent to us and a confirmation sent to you.
• Clerk — provides the login for the private area of the Site that we use to manage gallery photographs. It handles no visitor information; it applies only to our own staff accounts.

Each provider has its own privacy policy and receives only the information necessary to perform its specific function. We do not sell, rent, or trade your information to anyone.

Calls, texts, and emails

When you give us your phone number or email address on the quote form, you are asking us to get in touch, and you agree that we may contact you by phone, text message, or email about your request and your project. Standard message and data rates may apply to any text messages.

This is not a marketing list. We contact you about your own enquiry. You can ask us to stop contacting you at any time by replying to any message or calling us, and we will stop.

Photographs of completed work

We photograph floors we have finished and may show them on this Site and on social media. We photograph the work itself, not people, and we do not publish customer names, street addresses, or house numbers alongside them.

Photographs taken on a phone can carry hidden location coordinates. Our system removes that data automatically from every image before it is published, so a gallery photograph cannot be used to locate the property it was taken at.

If your project appears in our gallery and you would prefer it did not, contact us and we will take it down.

How we protect your information

The Site is served entirely over an encrypted connection (HTTPS), and information you submit is encrypted in transit. The area we use to manage the Site is protected by a separate login restricted to specific approved accounts.

No website can promise perfect security, and we will not pretend otherwise. What we can say is that we collect as little as possible, we do not store payment details at any point, and we do not keep your information longer than we need it.

Where your information is handled

We are based in Ohio and operate in the United States. The services described above process and store information on servers in the United States. If you contact us from outside the United States, your information will be handled here.

Data retention

We keep the information you submit through the quote form for as long as needed to complete your project and provide any follow-up support. If you would like us to delete your information, contact us and we will remove it promptly.

Your rights

You can contact us at any time to:

• Ask what personal information we have about you
• Request that we correct or delete your information
• Opt out of any future communications from us

Children’s privacy

The Site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our form, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.

Contact us

If you have questions about this privacy policy or how we handle your information, reach out:

• Email: Victor@caveconcretecoating.com
• Phone: (323) 273-7741